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Careers

  • Canada
  • USA
  • United Kingdom
  • Australia
  • New Zealand

Join a talented and highly driven team that strives to connect consumers and merchants together on a global scale.

Tech Support (Entry Level Position)

Position Details and Responsibilities

  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Configuration of client's equipment to connect to the Internet via
  • modem/DSL Router (Dialup/DSL customers only)
  • Configure software to connect to Internet application servers
  • Provide training to clients in the use of system and applications as related to Internet
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise, on operational issues in client computer systems
  • Perform light lifting
  • Perform creation of new accounts using company provide software tools

Qualifications:

The ideal candidate would have the skills and work experience as detailed below:

  • Technical skills covering networking, operating systems, and applications
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Willing to work off hours to minimize impact of service disruptions to end users

Eductiona and/or Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. A+ Certification is an asset but not mandatory.

adjump offers a base salary and a very comprehensive and competitive medical and dental plan.

Interested candidates should send a detailed resume, including salary requirements and a cover letter to: careers@adjump.com. Please include the position you are applying for in the subject line of the email.

Please no phone calls.